Inquiries via Email

Things to Note Before Making an Inquiry

Depending on the content of your inquiry we may respond via methods other than email.
Please note that it may take several days to respond and we may not be able to answer some questions.
Please refer to the section below about 'Personal Information Protection' for our handling of personal information.
必須Type of Inquiry
必須 How did you find out about us?
任意 Please let us know your expected delivery date if any
任意 Please let us know your budget

About Handling of Personal Information

We recognize the importance of protecting your personal information and comply with the laws related to the protection of personal information. We strive to handle and protect it appropriately in accordance with the following privacy policy.

In this Privacy Policy, 'personal information' refers to information about a living individual that is defined in Article 2, Paragraph 1 of the Personal Information Protection Act. Specifically, it refers to information that can identify a specific individual based on their name, date of birth, and other descriptions included in the information (as well as information that can easily be matched with other information to identify a specific individual) or information that includes a personal identification code.

2. Purpose of Using Personal Information
  1. For providing our services
  2. For guidance and inquiries related to our services
  3. For introducing our products and services
  4. For dealing with violations of our terms and policies related to our services
  5. To notify changes in our terms and policies related to our services
  6. To improve our services and develop new services
  7. To create statistical data that does not identify individuals related to our services
  8. For other purposes related to the above objectives
3. Changes to the Purpose of Using Personal Information

We may change the purpose of using personal information within a scope reasonably considered relevant. If the purpose is changed, we will notify or announce it to the customer.

4. Limitation on the Use of Personal Information

Except as permitted by the Personal Information Protection Act or other laws, we will not handle personal information beyond the scope necessary to achieve the purpose of use without the customer's consent. However, this does not apply in the following cases.

  1. When required by law
  2. When it is necessary to protect someone's life, body, or property and it is difficult to obtain the customer's consent
  3. When it is particularly necessary for the improvement of public health or the promotion of the healthy development of children and it is difficult to obtain the customer's consent
  4. When there is a need to cooperate with a national or local public organization or a person entrusted by them in performing the duties stipulated by laws and regulations, and obtaining the customer's consent may hinder the execution of such duties
5. Proper Acquisition of Personal Information

We properly acquire personal information and do not acquire it by deceit or other unfair means.

6. Security Management of Personal Information

We take necessary and appropriate supervision of our employees to ensure the secure management of personal information against risks such as loss, destruction, alteration, and leakage. Also, when we entrust all or part of the handling of personal information, we take necessary and appropriate supervision to ensure secure management at the contractor.

7. Third-Party Provision

Except when disclosure is permitted based on the Personal Information Protection Act and other laws, we do not provide personal information to third parties without prior consent from the customer. However, this does not apply to the following cases.

  1. When providing personal information in conjunction with entrusting all or part of the handling of personal information within the scope necessary to achieve the purpose of use
  2. When personal information is provided in conjunction with business succession due to mergers or other reasons
  3. When jointly using based on provisions of the Personal Information Protection Act
8. Disclosure of Personal Information

When requested by the customer for the disclosure of personal information based on the provisions of the Personal Information Protection Act, we will confirm that it is a request from the customer and disclose it without delay to the customer (if the personal information does not exist, we will inform you of this fact). However, this does not apply if we are not obliged to disclose according to the Personal Information Protection Act or other laws.

9. Correction, etc. of Personal Information

If requested by the customer to correct, add or delete the content of personal information for the reason that it is not true based on the provisions of the Personal Information Protection Act (hereinafter referred to as 'correction, etc.'), we will confirm that it is a request from the customer, and within the scope necessary to achieve the purpose of use, we will conduct the necessary investigation promptly and correct, etc. the content of personal information based on the results, and notify the customer (if we have decided not to correct, etc., we will notify the customer). However, this does not apply if we are not obliged to correct, etc. according to the Personal Information Protection Act or other laws.

10. Suspension of Use of Personal Information, etc.

If requested by the customer to suspend or erase the use of personal information for the reason that the customer's personal information is being handled beyond the scope of the pre-announced purpose of use, or for the reason that it was acquired by false or other illegal means based on the provisions of the Personal Information Protection Act (hereinafter referred to as 'suspension of use, etc.'), and it is found that there is a reason for the request, we will confirm that it is a request from the customer, suspend the use of personal information, etc. promptly, and notify the customer. However, this does not apply if we are not obliged to suspend the use, etc. according to the Personal Information Protection Act or other laws.

11. Use of Cookies and Other Technologies

Our service may use cookies and similar technologies. These technologies help us understand how our services are used and contribute to service improvement. Users who wish to disable cookies can do so by changing their web browser settings. However, disabling cookies may prevent users from using some features of our services.

12. Inquiries

For requests for disclosure, opinions, questions, complaints, and other inquiries regarding the handling of personal information, please contact us using the contact information in our 'Indication based on the Specified Commercial Transaction Law' or via the inquiry form on the shop page.

13. Continuous Improvement

We will periodically review our operational status regarding the handling of personal information and strive for continuous improvement. We may change this Privacy Policy as necessary.

We solve various challenges, starting with paper-related issues.

We are always open for inquiries via email and offer free online consultations.

honyalogo
Honyaplan Inc.2-1-39 Yakata, Kofu, Yamanashi, 〒400-0017Phone: 055-267-7577
© 2021 Honyaplan, Inc. All rights reserved./